Why Trust Helpd?

We operate a thorough multi-stage selection process which all carers will have progressed through successfully, meaning we have taken the time to make sure that only the best candidates will feature on Helpd.

Our selection process involves checking of references and qualifications at the application stage, followed by a thorough telephone interview. Only if potential carers successfully pass this stage, will they then be interviewed by us face-to-face. Finally, our face-to-face checks will include rigorous scenario testing, enhanced DBS check and a wide range of interview techniques.

Personality is a huge part of a successful client/carer relationship and that is why we expect carers to score highly at interview stage on qualities such as responsibility, punctuality, patience, cheery demeanour, professionalism and trustworthiness to name but a few.

You can rest assured that we have thought carefully about the suitability of all the carers who appear on Helpd, leaving you with a great selection of carers to choose from and complete peace of mind.

When you select your carer, you will pay through our website via card payment. The funds go into escrow (a safe and secure 3rd party account) and when you tell us the service has been delivered we will release funds to the carer. This protects our clients financially and means all work is completed to a satisfactory standard before funds are released.

As a client, you pay less for your care, but your carer is paid more. We do not operate in the same way as a standard care agency and feel passionately that this improves the relationship between carer and client. The client feels satisfied that they are paying a fair price for the care they receive, and the carer gets a fair price for the care that they provide! Simple!

  • Our unique multi-stage vetting system gives you peace of mind
  • We consider important personality traits such as punctuality, compassion and a cheery demeanour
  • We hold funds in a separate client account so that money is released to the carer upon completion of the work, thus providing the client with financial protection.
  • Helpd isn’t a standard care agency, meaning the client pays less for the care but the carer receives higher pay and therefore feels more valued.