Services

Domiciliary and Home Care Services In Reading and Across the UK

Staying at home and receiving domiciliary care is becoming ever more popular for those who require support but who prefer to stay in a familiar environment in a home that they love. Choosing to stay at home, surrounded by family, friends, community and personal belongings can often be preferable to moving to a residential care home. Our carers give the essential support needed to achieve this important goal. With a broad range of Helpers, our agency offers our clients direct control over their care requirements. From short medication prompting visits to 24 hour live-in care, we have Helpers for all needs. Our Helpers’ profiles illustrate the individual levels of training and experience that they are able to provide for.

We are focused on delivering client centred home care services in Reading and Nottingham. Our discrete and expert team have comprehensive experience in delivering a dedicated service to an excellent standard.

Below is a list of the services our Helpers provide that are aimed at improving quality of life for you or a loved one.

Personal Care

Helpers can be booked to provide assistance with various aspects of personal care including washing, bathing and showering. Assistance with nail care, shaving and oral hygiene can also be given.

Dressing and Grooming

We find that many of our clients neglect aspects of self-care due to various health conditions. Helpers can provide support with aspects of dressing and grooming such as choosing clothes and assisting with dressing.

Toileting & Catheter Care

Hire a Helper to pop in to assist clients with incontinence. This can include changing incontinence pads, prompting to regularly use the toilet, and assistance with transfers to use the toilet.

Our Helpers can also support clients to look after catheters if required. Good continence care is essential in ensuring complications such as Urinary Tract Infections are avoided.

Respite Care

A Helper can be hired to give you or an existing carer valuable time to take a break. Your loved one will receive the highest quality, person-centred care. A Helper will endeavour to take over the duties normally performed by the regular care team for an agreed period of time.

Live-in Care

Live-in care packages can help maximize an individual’s independence within a familiar environment. A Helper comes to stay with their client providing support across various aspects of daily living. For example, personal care, medication support, meal preparation, social outings and domestic chores. Live-in Helpers provide family with reassurance that their loved one is not alone at home and is receiving support throughout the day and night if needed.

Night Care (waking and sleeping-in nights)

Many clients can feel at their most vulnerable at night time when family support may not be around. Night care is a suitable option if a client has concerns about their physical safety, for example, if they have sensory problems. Night care also involves some psychological support, for example, helping clients manage any anxiety about things like home security.

Manual Handling

Our Helpers may undertake Moving and Handling training and can therefore be hired to assist with aspects of transfers, repositioning in bed and general assistance around the home. Moving and Handling training usually teaches Helpers how to safely use equipment such as hoists, slide sheets, rotundas and all types of walking aids.

Assisting with Eating and Drinking

Helpers can be booked to assist with ensuring clients maintain a good balanced diet. Helpers can assist by preparing nutritious meals and also assist with feeding if required. Helpers will be most effective if they are made aware of any swallowing / chewing difficulties by any associated health professionals

Medication Management

Effective medication management is often key to an individual’s quality of life. Hire a Helper to assist with all aspects of medication management. This may include: medication administration, re-ordering, reminder setting etc. It is advised that Helpers should be trained in medication administration if they are required to give it to their clients directly.

Paperwork

Many conditions, such as brain injury, learning disability or dementia can lead to significant stress with managing personal administration. Hire a Helper to provide assistance with administrative duties involved in running a household. Some examples include: dealing with bills, online banking, appointment scheduling and email correspondence.

Shopping

Helpers can provide assistance with shopping. This can be by carrying out shopping visits for clients, accompanying them on shopping visits or helping with online orders.

Domestic services/ Cleaning

Helpers can be hired to carry out the domestic duties involved in ensuring the home is kept clean and tidy. Helpers can either carry out the tasks themselves or be hired to assist their clients with doing these chores. Cleaning duties may vary based on individual need and preference. Tasks undertaken during domestic visits are usually vacuuming, dishwashing, cleaning the bathroom and kitchen surfaces and ensuring living spaces are kept tidy.

Laundry

Hire a Helper to provide peace of mind with various aspects of clothing care. Level of support can be tailored to the individual, from setting reminders about laundry days to assisting with household appliances through to clothes storage.

Companionship

Social isolation is a common and debilitating problem across many conditions. Helpers can offer an open and friendly approach, allowing clients to view them as professionals but also as companions. Typically, Helpers assist clients to re-integrate into the community and accompany them with person-centred social and leisure activities.

Gardening

Helpers may provide basic assistance with the upkeep of a clients’ garden as required. The use of any associated machinery / tools should be risk assessed before such duties are agreed.

Accompanying to Appointments

Helpers can be hired to accompany their clients to and from appointments. These can be medical or social appointments.

Driving in your car or Helper’s Car

It is often possible to arrange for a Helper to drive or be driven by a client during working hours. Such arrangements need to be agreed through the relevant insurance companies and all parties involved.

Specialist Services Provided:

Dressing of Wounds

Wound dressing involves first line care applied to cuts, bruises or other related abrasions to the skin. Typically, this may involve wound assessment, cleaning / disinfecting, applying, checking and reapplying dressings. This skill is covered in basic First Aid training courses.

Peg Feeding

Peg feeding is a medically informed procedure by which a client is fed through an opening in their abdominal wall. The site of this opening is pre-determined by an endoscopy. Peg feeding is used when a client is unable to consume food orally.

Sign Language

Sign is a non-verbal form of language commonly used by individuals with auditory and / or language difficulties. Official forms of sign language include ASL and BSL. Individuals may also create their own forms of sign language to be used with family members, close friends, carers etc.

Tracheostomy Care

This involves the management of a plastic tube that rests in an opening in the trachea following a surgical procedure called a tracheostomy. The tube is in place to help maintain a clear airway so that the person can breathe. This requires daily maintenance.

Managing Ventilator

A ventilator is a piece of mechanical equipment that monitors and assists a person with respiration. It is delivered via a tracheostomy tube (see ‘Tracheostomy care’). Helpers can assist with reading and recording clients’ vital signs, checking for irregularities and low-level maintenance of the ventilator.