Here at Helpd we take a different approach to home care. We help you to find quality live in care for your loved one, by putting you in the driver’s seat. We go through your requirements and preferences in detail and then curate a list of carers who have the skills and experience to provide the care you need. We also provide a platform for you to browse carers profiles at your leisure, and we help you to choose the right carer. We wanted to answer a couple of questions that come up when new clients ask about using an online agency to find quality home care.
1. We background check all our carers.
Rest assured that all carers and helpers who appear on our website have been rigorously vetted by a member of the team. This begins with a phone call, but is then followed up by a thorough face to face interview where DBS certificates are checked, references followed up and we will expect our carers to score highly at interview stage on qualities such as responsibility, punctuality, patience, cheery demeanor, professionalism and trustworthiness.
2. We are available to support you on the phone.
We have a team at the end of the telephone ready to answer any questions you may have, and to support you through the process of finding care, with ongoing support once you have a carer in place. We are not a call centre, we are a small team who are passionate about helping our clients find quality care that is right for them.
3. We will provide the contracts.
At Helpd, we put the contract in place so you don’t have to. We will also manage all of the payments to carers and any other relevant paperwork.
4. Our service allows you to choose a carer that’s right for you.
When we first speak to you our aim is to understand your needs and preferences in depth and then present you with a list of carers that match your needs. You can then review their profiles at a time that suits you best . You can also search through carers’ profiles via our web platform with the confidence that our team are on hand to support you if you need it.
5. We cut out the costs of the middleman.
We cut the costs of a traditional care agency, meaning that the carer earns more for the care they provide, but the client pays less. By reducing the huge costs of the middleman everybody feels happier. Compared to a traditional care agency you are likely to pay hundreds of pounds less per month and carers are also likely to be paid hundreds of pounds more.
There are many great reasons to choose Helpd when looking for live in home care across the UK.
If you have any questions then call a member of our team today on 0118 4492373.