- Helpd Ltd >
- Case Studies
Please click on each case study to find out more about each story.
Ella and Lorna
One day we received a frantic call from a young lady desperate to bring her 57-year-old mother home to pass away in her own environment. She explained that her mother had been suffering with bowel cancer for the last year and the family had now been told that it was terminal with a prognosis of around 3-6 months of life left.
The daughter, Amy, lived in New Zealand but had come over to see her mother. She herself was 3 months pregnant and had a one year old to look after as well. She explained that her mother was currently in hospital. Doctors had suggested a move to a hospice, but the family wanted mum, Lorna, to come home so that family could be with her during her final months.
Amy did not know whether the move home was possible, she knew that they needed support, but wasn’t sure that the correct health care professionals would be able to work in the home environment. Amy explained that her father, Bob, who ran his own business, was struggling with his wife’s fate and had thrown himself into work. He had shut himself away and didn’t want to make any decisions about Lorna’s care.
Luckily Lorna’s home was quite near Helpd HQ so we offered to visit Amy to discuss it further.
When we arrived at Lorna’s beautiful home we were surprised at how much care and effort had been taken in its decoration and design. We knew that Bob worked in construction, but we hadn’t realised that both he and Lorna had designed this home as somewhere they could live out their days. It was heartbreaking to know that Bob was likely to be living there alone within a year. On the walls were family portraits of Bob, Lorna and their two children Amy and Micheal. Micheal lived locally but was very busy with a young family of his own.
Doctors had explained to Amy that if Lorna came home she would need a carer most of the time, and she was to be cared for in bed. Amy did not want strangers to do this, so she was hoping that she could assist a live in carer to do it. We talked frankly about whether she could manage this whilst pregnant. She felt that she could, and would ensure she communicated with the live in carer if it got too much. She said that her mother’s best friend who lived next door had offered to take over caring duties whenever Amy could not manage.
During our initial meeting Amy talked about how hard her parents had worked to build up their successful business, the design of the family home and the grand plans they had had for their retirement. She explained that this awful turn of events was destroying her father. It was clear to see, as she talked to me whilst still trying to entertain her toddler, that this young lady needed emotional support as well as a physical body of a live in carer to support her mother.
When reaching out to live in carers we paid particular attention to those with palliative care training and experience. We spoke with a few carers that fitted the criteria and eventually placed Ella with the family. Ella had been a nurse in Poland and had moved over to England to be nearer her sister who had emigrated a few years before. Ella knew that she wanted to go back into nursing eventually, however she wanted to work as a live in carer first before completing her nursing conversion courses here in the UK.
On the day Ella arrived, I went over to meet Amy again. Lorna had arrived back home that morning.
From the start Ella and Amy got on very well. Ella was able to show Amy how to support her mother and built up a kind of friendship with her. Ella would often call me to talk about how she would accompany Amy and her toddler son Theo to the park on the weekends when Lorna was settled and Bob was with her. It was comforting to know that our carer was not only supporting Lorna, but helping Amy whilst she was far away from her New Zealand home and friends at such a painful time in her life.
Two months of care passed and suddenly Lorna’s condition started to deteriorate quite rapidly. Ella worked closely with District Nurses who had been brought in to provide Lorna with Morphine needed to help her stay settled and as pain free as possible. Amy, now nearly 6 months pregnant was finding rolling Lorna in bed quite difficult. Luckily Lorna’s best friend was on hand to support whenever required.
During the third month of her time at home Lorna passed away peacefully one morning. Ella, from her nursing and palliative care experience could tell that death was imminent and had told Bob that it was advisable that he did not go to the office that day and stayed with Lorna. Ella had lots of experience of dealing with families and had built up a relationship with Bob. She knew that it was painful for him to lose his wife, however he would want to be with her at the end.
After Lorna’s death, Ella stayed with the family for a few more days, at their request. I don’t think they could face losing Lorna and Ella from the home environment on the same day.
START NOW BY CONTACTING US
Or Call Us On 0118 449 2373 Now.
Geoff and Pauline’s Story
We were approached by a couple who were desperate to fulfil their daughter Jenny’s wish, to have her 102-year-old great grandmother, Lily, present at her wedding in Jersey. Initially Geoff and Pauline thought that this would be an impossible task as Lily couldn’t be left alone and would need assistance throughout the whole event.
They had approached other care companies who had refused to take on the service as it was a 6-day booking. When they called us here at Helpd, we jumped at the chance to make this dream come true.
We began by taking all the necessary details from Geoff and Pauline about Lily and her support needs, then we reached out to our database of suitable carers. Once we had selected a couple of good matches for Lily, we sent the family profiles of the carers. Geoff spoke with them on the phone, and they selected one carer to accompany Lily on this wonderful family trip.
The carer flew to Jersey with Lily and her family, and they organised a car for her so she could transport Lily to the various wonderful family events taking place over the course of the week. The carer was included on all the seating plans, ensuring that she was always close at hand if Lily needed anything.
Lily and her carer both had a wonderful time. The family were so welcoming that the carer told us it felt like her own family were getting married. Lily felt safe and reassured having her carer available to support her throughout the festivities, and felt that she built a great bond throughout the week.
Following the wedding, we caught up with Geoff and Pauline to see how it all went. They were very grateful that Lily had been able to be present at their daughter Jenny’s wedding, and it was wonderful for them to have the whole family together. They could enjoy this special family event in Jersey with the confidence that Lily was being well cared for, as well as knowing that they had fulfilled their daughter’s greatest wish.START NOW BY CONTACTING US
Or Call Us On 0118 449 2373 Now.
Dorothy had always wanted to remain at home, she had seen her husband move into residential care after 41 years of marriage and knew it was something that she didn’t want to do. When Dorothy was diagnosed with dementia her sons, James and Robert, understood her wish to stay at home, and wanted to honour her decision. They knew that their mother needed a companion, and not just someone to help with jobs and the daily routine.
Unfortunately, when Dorothy’s sons got in touch, they had reached crisis point and Dorothy was no longer safe living alone at home. We supported James and Robert in finding a suitable carer with relevant dementia experience and training, and who was available to start within a matter of days.
It soon became apparent that Dorothy’s dementia was far worse than anyone had first thought, our experienced carer reported she felt unable to leave Dorothy alone, even for five minutes.
We suggested to James and Robert that we source carers to come in for a couple of hours a day to allow the live in carer to have a break, they were happy for us to organise this for them, and they gave us advanced notice of any days that they could cover themselves, as they still wanted to enjoy spending time with their mum at home. This partnership of working closely with the family continued for many months.
As Dorothy’s dementia worsened, her family accepted that she could no longer recognise the family home and she now required more support than one carer alone could give.
James and Robert reluctantly decided that the time was right for her to move into a residential home. Unfortunately, due to her night waking, many residential homes turned her application down. This news came as a devastating blow to the family, who had thought that a residential home would welcome the opportunity to take on more business. As a temporary solution, we suggested having two live in carers staying with Dorothy until a suitable bed in a care home could be found. This meant that both carers could work together, and it made sure that they had sufficient rest periods so that they could perform their caring tasks safely.
Just a few weeks later, a care home decided to accept Dorothy’s application, though they were concerned that her night waking would disturb the other residents. We met with James and Robert and came up with a great solution to help Dorothy transition into her new life at the residential home as gently as possible, and with the least disruption to the other residents. We suggested that one of our carers stay in the residential home for the first few weeks, before eventually leaving once Dorothy was properly settled, and the care home staff had understood her likes, dislikes, routine and habits.
Although our service caring for Dorothy had come to an end, we feel we did the best for her. We enabled her to stay at home for the duration of time that she remembered it, and we gave James and Robert peace of mind that she was cared for in the place that she chose to remain, until it was no longer home for her.START NOW BY CONTACTING US